Total Satisfaction Guarantee

Total Satisfaction Guarantee

We trust that you will be satisfied with your office equipment, but if you are not, Xerox will replace your Xerox-brand equipment free of charge at your request. “This Guarantee applies only to Xerox-brand Equipment that has been continuously maintained by Xerox under this Agreement or a Xerox maintenance agreement.” Xerox wants to ensure that the office equipment delivers as promised and therefore will replace items with the same model or one with comparable features and capabilities.

This guarantee is effective for 3 years form the date of installation or 1 year for "previously installed" equipment. If your copiers and laser printers are being financed for more than 3 years, the guarantee will expire at the end of the initial Term of this Agreement.

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