Baptist St. Anthony’s Health System Generates Major Savings from Document Management Improvements.

The Challenge
Baptist St. Anthony’s Health System—a VHA member—is an award-winning healthcare organization based in Amarillo, Texas. The organization—which includes a 475-bed acute care hospital and 16 locations—prides itself on patient satisfaction and high quality care.

A few years ago, following a series of mergers, they decided to take action to streamline and improve their enterprise-wide approach to document management and production.

At the time, Baptist St. Anthony’s relied on a sprawling infrastructure of copiers, printers and fax machines provided by many different manufacturers. As a result, it was diffi cult to arrange for service and supplies. In fact, it sometimes took weeks to get malfunctioning equipment running.

It was hard to control costs, too, because there was no centralized system for tracking paper and supply volumes and changes in usage trends.

They also operated several in-house print shops with overlapping capabilities. Baptist St. Anthony’s wanted to consolidate their operations into a world-class printing operation that would dramatically reduce the need for expensive outside printing.

In addition, Baptist St. Anthony’s wanted to make dramatic improvements in their paper-intensive and forms-based business processes, eliminate unnecessary document inventories, and build a strong foundation for an Electronic Medical Records (EMR) system that would improve productivity and HIPAA compliance.